Shop Policies

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• Vaccinations- We require your pet to have it's Rabies and DHPP (Distemper/Parvo) vaccines. 

Please send us a photo copy of the vaccine records before your first appointment and as updated.  You may send a text photo or via email to  Suds.styles@gmail.com 

Appointments may be declined, rescheduled, or canceled if proof of vaccination is not received before the visit.

By PA law, dogs shall be vaccinated against rabies within 4 weeks after the date the dog attains 12 weeks of age, and maintain a current Rabies immunity as prescribed by Rabies vaccine manufacturers.

If your dog can not get these due to a previous reaction, please supply a note from the vet. I also accept titers with a note from your vet. 

• 24 Hour Cancellation Notice - Please contact me at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment.                                                                            I understand that circumstances can change and if you need to cancel or reschedule your appointment I ask that you contact me the day before your scheduled appointment to give me the opportunity to fill the spot. Appointments canceled with less than 24  hour notice may incur a $15 fee. 

• Please note: NO-SHOWS  will be charged 75% of the scheduled service.  Based on circumstances or repeat occurrences, a non-refundable prepayment may be required to book future appointments. 

• Late Arrivals - There is a grace period of 15 minutes; however, if you are late beyond this grace period, your appointment may be marked as a late cancel and you will need to reschedule to our next available appointment. If you know you are running late, please give me a call to see if I am still be able to accommodate you.                                                                            I ask that all clients be considerate of me, as well as other clients by being on time for your appointment. My day is scheduled based on appointment booking times,  to give cage free One-on-One services. 

• Pick up- I will give you an estimate time your dog will be done.  Unless prearranged, a daycare fee of $15 per half hour will be added to your bill if your dog is not picked up within 30minutes of when I call or text about completion.  

• Fleas-  Pets should be on a flea & tick preventative. 

If your pet comes in with fleas (and/or ticks), I will automatically bathe with a Flea shampoo to kill what is currently on them and that fee will be added to your bill. If you know your dog has fleas prior to your appointment, please give me a heads up so we can plan accordingly. 

• Matting- We do not offer a full de-matting brush out service, but we do offer a partial de-matting. When possible, we work to de-mat/brush any hair that may be saved, but only when it will not cause excessive pain and suffering to do so.

It is fairly common to find pre-existing conditions that become apparent only when the matted coat is removed.  We will always bring anything we notice to the owner’s attention. Suds & Styles cannot diagnose conditions but may advise that the owner seek veterinary care for their pet.

Matted coats and mat removal can cause the following problems but not limited to:
- As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin.
- Mats inhibit proper air circulation to the skin causing increased body heat in these areas. This creates an ideal environment for many skin related health problems (hotspots, bacterial/fungal infections, etc.)
- Skin pulling results in chafing and abrasion over time and cause pain when you pet moves.
- Working so closely to the skin increases the risk for stress, trauma, or injury. All precautions will be taken however; some problems may arise such as nicks, clipper irritation, etc.
- Mats create an ideal environment for parasites such as fleas & ticks. If either is found, we will give a Flea/tick bath. *Additional fees apply.
- Ear bruising (hematomas) due to excessive head shaking after removal of mats.
- Sunburn if your dog is kept outside for long periods of time after removal of mats. Prevention of this includes, Pet sunscreen, skin coverage (pet clothes), and reduced time outside.

We will be happy to show you the necessary tools needed and how to care for your pet’s coat so that matting does not occur.

• Senior Pets & Special-Needs Pets
  Senior dogs, medically fragile pets, and pets with special behavioral or physical needs will always be groomed with extra care, patience, and adjustments made for their comfort and safety. These pets may have age-related or chronic conditions such as arthritis, heart disease, respiratory issues, joint instability, cognitive decline, anxiety, skin sensitivities, or limited mobility that can affect their tolerance for grooming.
  Grooming services for these pets may be shortened, modified, or stopped entirely if their comfort, breathing, mobility, stress level, or overall wellbeing becomes a concern. I will always prioritize the pet’s safety over cosmetic results, even if that means delivering a reduced or unfinished groom. The full grooming fee will still apply, as the time, handling, and care required for senior or special-needs pets often exceed that of a standard appointment.

Owners are responsible for disclosing any known medical conditions, behavioral concerns, pain points, limitations, or special handling needs prior to the appointment so the groom can be adapted appropriately.

*Since grooming is specialized for each individual pet, prices may vary. Please call or message for an estimate. *