Shop Policies

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• Vaccinations- We require your pet to have it's Rabies and DHPP (Distemper/Parvo) vaccines. Please bring vaccine records with you to your first appointment and as updated. 

By PA law, dogs shall be vaccinated against rabies within 4 weeks after the date the dog or cat attains 12 weeks of age, and maintain a current Rabies immunity as prescribed by Rabies vaccine manufacturers.

If your dog can not get these due to a previous reaction, please supply a note from the vet.

• 24 Hour Cancellation Notice - Please contact me at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment.                                                                            I understand that circumstances can change and if you need to cancel or reschedule your appointment I ask that you contact me the day before your scheduled appointment to give me the opportunity to fill the spot.

• Please note: A No Show fee of $25 per scheduled pet will be added to your bill should you fail to keep your scheduled appointment without adequate notice.   

-New clients who don't show for their first appointment will be required to pre pay the $25 fee plus a non-refundable 50% deposit before services will be rebooked. 

-For current clients, 1st offense will be charged the $25 no show fee; 2nd offense will require the fee plus 50% non-refundable deposit before services are rebooked.

• Late Arrivals - There is a grace period of 15 minutes; however, if you are late beyond this grace period, your appointment might be forfeited and you will need to reschedule to our next available appointment. If you know you are running late, please give me a call to see if I am still be able to accommodate you.                                                                            I ask that all clients be considerate of me, as well as other clients by being on time for your appointment. My day is scheduled based on appointment booking times,  to give cage free One-on-One services. 

• Pick up- I will give you an estimate time your dog will be done.  Unless prearranged, a daycare fee of $15 per half hour will be added to your bill if your dog is not picked up within 30minutes of when I call or text about completion.  

• Fleas-  We prefer pets be on a flea preventative. 

If your pet comes in with fleas (and/or ticks), I will automatically bathe with a Flea shampoo to kill what is currently on them and that fee will be added to your bill. If you know your dog has fleas prior to your appointment, please give me a heads up so we can plan accordingly. 

• Matting- We do not offer a full de-matting brush out service, but we do offer a partial de-matting. When possible, we work to de-mat/brush any hair that may be saved, but only when it will not cause excessive pain and suffering to do so.

It is fairly common to find pre-existing conditions that become apparent only when the matted coat is removed.  We will always bring anything we notice to the owner’s attention. Suds & Styles cannot diagnose conditions but may advise that the owner seek veterinary care for their pet.

Matted coats and mat removal can cause the following problems but not limited to:
- As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin.
- Mats inhibit proper air circulation to the skin causing increased body heat in these areas. This creates an ideal environment for many skin related health problems (hotspots, bacterial/fungal infections, etc.)
- Skin pulling results in chafing and abrasion over time and cause pain when you pet moves.
- Working so closely to the skin increases the risk for stress, trauma, or injury. All precautions will be taken however; some problems may arise such as nicks, clipper irritation, etc.
- Mats create an ideal environment for parasites such as fleas & ticks. If either is found, we will give a Flea/tick bath. *Additional fees apply.
- Ear bruising (hematomas) due to excessive head shaking after removal of mats.
- Sunburn if your dog is kept outside for long periods of time after removal of mats. Prevention of this includes, Pet sunscreen, skin coverage (pet clothes), and reduced time outside.

We will be happy to show you the necessary tools needed and how to care for your pet’s coat so that matting does not occur.

• Vaccinations- Please bring vaccine records with you to your first appointment and as updated. 

 By PA law, dogs shall be vaccinated against rabies within 4 weeks after the date the dog or cat attains 12 weeks of age, and maintain a current rabies immunity as prescribed by rabies vaccine manufacturers.

We also require DHPP (Distemper/Parvo). 

If your dog can not get these due to a previous reaction, please supply a note from the vet. 

*Since grooming is specialized for each individual pet, prices may vary. Please call or message for an estimate. *